Member Services

  • ClubElite / VIP Member Services

    Do you like VIP treatment? Did you know that iFriends offers full-screen, full-motion, zoomable videochat, private toll-free VIP-only customer service and tech support, and more than TWENTY exclusive features available only to ClubVIP members? If you're already a ClubVIP member, or just interested in finding out more, click the above link. Don't you deserve the very best?

  • Frequently-Asked Questions (FAQ)

    Got a question? We've probably got the answer. And it's just a click away . . .

  • How to get Help

    Our intelligent help assistant is online 24/7 for your convenience.

  • Forget your Login or Password?

    If you're a registered iFriends member, having trouble using your login and password, use this handy, on-line username and password retrieval feature.

  • Specific Contact Information

    Click here for a list of department-by-department contact information.

  • Transparent Billing Policy

    iFriends 100% Transparent Billing Policy to ensure our billing terms are clear and conspicuous.

  • Terms of Service

    Click here to learn all about our commitment to you, and your obligations to iFriends.

  • Rules of the Road

    Don't want to get 'flamed', or worse? Curious about the "do's and don'ts" of a dynamic online community like iFriends? Check out our codes of conduct and general etiquette.

  • Preferred Customer Agreement
    Plan on spending a lot of time on iFriends? Become a "Preferred Customer," our version of "First Class." Fill out a form, send it in, save, and enjoy. It doesn't cost a dime. In fact, you'll save money because PCA customers get automatic discounts -- you'll never ask a webcam model for their "discount code" again, because PCAs get the discount automatically. (more info)
    Here's how it works: As an important customer service feature and safety precaution, our fraud-prevention software will sometimes temporarily suspend a customer account if heavy use is observed over a short period of time. This is to protect you, in case someone is impersonating you on the internet and using your personal information to sign up for internet services. To avoid this unexpected inconvenience, download, print, sign and fax this agreement to iFriends. Once approved, your account can be used free and clear, without possibility of interruption, plus you'll get automatic discounts in all participating chatrooms, without having to ask for the "discount code"! Fill out the form, send it in, and save!
  • Unsubscribe from E-mail

    Want to get off a particular webcam model's "fan list?" Here's the spot.

  • Make-A-Date Sessions Resources

    Many iFriends customers prefer the intimacy and privacy experienced in one-on-one "Make-A-Date sessions." This is your complete guide to Make-A-Date sessions on iFriends.

  • Cancel a Subscription or Close Your Account

    Do you want to cancel a subscription such as a FanClub or Elite upgrade or close your iFriends account? Visit the Instant Cancellation Page to update your account.

  • Report Bugs

  • Want to be a webcam model?

    It's quick, it's easy, and it doesn't cost a dime! First, click here to get the scoop on how to host your own iFriends video chat room. If you still want to host your own video chat room, click here for instant registration (you can be hosting your video chatroom just minutes from now!) Note: If your video chat sessions will include nudity or erotic content, you must first document that you are an adult.

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